환불정책 (Refund Policy)

TriaView AI Interview platform, operated by Highable Consulting (hereinafter referred to as the 'Company'), guarantees the refund and subscription withdrawal rights of our Members in compliance with the Act on the Consumer Protection in Electronic Commerce, etc. of the Republic of Korea. Our transparent billing policies for digital contents and SaaS products are detailed as follows.

Article 1 (Basic Principles of Subscription Withdrawal and Refund)

1. Members who have purchased a Credit Pack or registered a Tier Subscription Plan may request a full refund within 7 days from the payment date.
2. However, refunds are strictly limited to instances where **NO credits have been consumed** from the purchased package.
3. For Subscription Plans (Starter, Business, etc.), members may request a full refund within 7 days of payment, provided that the monthly credit allowance provided with the billing cycle remains completely untouched.

Article 2 (Non-Refundable Circumstances)

In accordance with Article 17, Paragraph 2 of the Electronic Commerce Act of Korea, refunds and subscription cancellations are strictly unavailable under the following conditions:

• Partial Credit Consumption: If any single credit has been consumed after the payment transaction (such as generating an AI position template, processing applicant competency scoring, viewing dashboards, or exporting PDF reports), the digital value is considered consumed and non-recoverable. No partial or full refunds will be issued.
• Complimentary and Bonus Credits: Welcome bonuses granted during signup (60 credits), promotional rewards, marketing event points, or system failure adjustments are completely exempt from cash refunds and expire immediately upon account deletion.
• Expiration of the 7-day Period: Requests submitted after 7 days from the transaction timestamp are void, and the payment becomes final, regardless of credit usage state.

Article 3 (Refund Application & Settlement Procedure)

1. To apply for a refund, members must send an email to the official customer support channel (triaview@triaview.com) containing:
   • Account Registration Email
   • Merchant Reference/Order ID & Payment Date
   • Specific Reason for Refund
2. The Company will cross-reference the transaction details and query credit logs to verify the eligibility within 24 hours of receipt.
3. For approved applications, the Company will cancel the transaction on the PG network (Polar, etc.) within 3 business days. Reinstating credit limits on the member's credit card may take additional business days depending on the financial institution's processing schedules.

Article 4 (Subscription Plan Cancellation)

1. Subscribers (Starter, Business, etc. recurring payment plans) can cancel their next auto-renewal cycles at any time within their Account/Plan Settings.
2. Upon canceling, no further billing transactions will occur on subsequent billing cycles, and any remaining credit balances in the active billing cycle can be utilized normally until the end of the current billing cycle.

Article 5 (Support and Dispute Resolution)

If a member fails to utilize the service due to verifiable server outages or critical platform bugs, the Company will promptly issue compensatory credits or process a proportional refund in accordance with local consumer protection guidelines.